Inspect the Property
Blue Swell is very proud to offer you some of the nicest vacation rental properties along Florida’s gulf coast. Each condo, home or townhome is individually owned by people, just like you and me, and we all have to respect that. This is someone else’s second home and they’ve opened it up to be yours for vacation!
Most of our properties will have tons of great photographs and an HD video accompanying them on our website, giving you an opportunity to see the property before you rent it. If you should have any questions or concerns about a property, don’t hesitate to ask us before making your reservation.
When you check in to a property, be sure to inspect it for quality and to ensure nothing is broken or damaged, as you will be held liable for any broken or damaged items when you check out (provided everything was in good shape when you checked in). We have a very talented housekeeping and maintenance staff that keeps everything in order, but no one and nothing is perfect. Should we make a mistake, you need to let us know so you don’t have to take the wrap for it.
Hours of Operation
We guarantee we’ll be open at the minimum of Sunday through Saturday from 9 am to 5 pm. But, that’s not to say that when you call us we won’t pick up, or when you ding us on chat, we won’t answer. It’s just to give a minimum of which you’ll be able to get a hold of us.
Our customer support response time goal is within 24 hours, but typically we’ll get back to you within the hour, if you miss us during the day. There are a number of ways you can reach us, provided on the contact page, including phone, email and live chat.
How to make a reservation
Making a reservation with BlueSwell.com is snap. We have three ways you can do this.
Online: Each of our properties has an availability calendar on it’s page where you can see when it’s available and when it’s booked. This makes it super easy for you to figure out when you want to come or if you can come to that particular property during the date of your vacation.
If you’re not comfortable with doing this all online, that’s cool too. Just give us a call or shoot us an email. Unless we’re slammed (which is often) we’re always available during business hours to talk to you about any of our properties. We know all of them VERY well and would be glad to tell you exactly what you should expect when you check in. There is nothing worse than getting on a vacation and checking into a condo or home that wasn’t what you expected.
Once a reservation is confirmed and the deposit is paid, you will receive an email confirmation of your reservation along with a link to our policies. If you see any discrepancies, please notify us immediately.
During peak season, most of our accommodations are rented with a 7 night minimum from a Saturday to Saturday; however, some of the smaller condos can be rented for less than a 7 night minimum. Most of our accommodations do not require a 7 night minimum during the off-season times.
An Advance Rent Deposit will be required at the time of reservation by credit card. The remainder of the Rental Amount is due 31 days prior to the Arrival Date. Note, reservation is not confirmed until the Advance Rent Deposit is charged on the Credit Card provided. All reservations are manually confirmed and online reservations are charged within 24 hours of booking. This agreement will not be considered in full effect or enforceable until the Advance Rent Deposit is charged to the Credit Card provided at the time of Reservation Cancellation Policy.
CANCELLATIONS | REFUNDS | UNIT LIMITATIONS
In the event that cancellation is required, revocation must take place within 24 hours of the booking date and time to receive a full refund of the required advanced deposit without penalty. Reservations cancelled after 24 hours will forfeit the initial 45% deposit as a late cancellation fee when the reservation is 31 days out or more. For reservations 30 days out or less you will forfeit the entire amount of your reservation as a late cancellation fee. No exceptions will be made. For additional protection for your vacation, we offer Travel Insurance by CSA. BLUE SWELL will make every effort to place guests in their selected unit, however, due to circumstances beyond the company’s control, we are not able to guarantee specific units or rooms. We ask you to understand that between time of booking and your arrival, maintenance issues can develop, condo sales can occur and other circumstances beyond our control can change circumstances of what is available. BLUE SWELL also reserves the right to not accept online reservations in the event of rate discrepancies due to software integration issues, maximum capacity concerns and credit card declinations.
All of our accommodation rentals include a $40 damage insurance fee. This covers us in case something happens. We do this so you don’t have to pay a damage deposit that you have to wait to get returned to you. The flip side of this is that if you damage something, it’s literally a pain in the rear to go through the repair and claims process. So, to compensate us for our trouble, we will charge you a convenience fee if we have to file a claim on any damages you cause. So, don’t damage our rentals! The damage insurance fee covers accidental damage and does not cover intentional damage. If there is intentional damage or what is suspected to be so, we’ll charge the credit card on file to cover the costs of repairs.
Details on the Damage Waiver
This Security Deposit Protection plan covers unintentional damages to the rental unit interior that occur during your stay, provided they are disclosed to management prior to check-out. The policy will pay a maximum benefit of $1500. Any damages that exceed $1500 will be charged to the credit card on file. If, during your stay at one of our Rental Properties, one of the guests in the property causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the guest will reimburse the Company for the cost of repair or replacement of such property up to a maximum benefit of $1500. Certain terms and conditions apply.
Check-in begins at 4pm and may be as late as 6pm depending on the season. This gives our housekeeping and maintenance staff time to clean or make repairs after the previous check-out. Early check-in times could be available upon request. We will do everything we can to accommodate as we understand you might be coming from far, far away.
All of our condos and homes have a numeric keypad entry system. We’ll send you written confirmation of your reservation along with specific check-in instructions for the place you’re staying in 7 days prior to check-in.
When you get into your unit, you need to walk around it before you get settled in to be sure there are no damages. You will be held liable for damages not reported by you or our housekeeping and maintenance staff. All damages need to be reported to us over the phone or via email with photo documentation.
Things you need to bring
All of our condos and beach homes are equipped with all the basic things you’ll need for you vacation, but there are a few things you’ll need to be sure you have.
- Extra toilet paper – there will be two rolls of toilet paper provided for each bathroom.
- Beach towels – all our units have bath towels, but they ARE NOT beach towels. Please bring your own beach towels.
- Dishwasher and laundry detergent – there will be two laundry pods and two dishwashing pods to get you through the first day, after that you will need to purchase additional.
- DVD’s – all of our units will have a DVD player, but if you want to use it, you’ll need to provide the dvd’s.
It’s our goal for you to have the very best vacation ever, when you stay with Blue Swell. In keeping with that, please let us know if you have any maintenance issues during your stay. Each of our units is inspected prior to your arrival, but if something should happen while you’re here, it’s your responsibility to let us know so we can take care of it. We apologize in advance if you should be inconvenienced in such a way.
The maximum number of people that are allowed to stay in any one unit is not to exceed the total sleeping capacity that is listed on the property page of the website. If we find out you’re cramming more people into our places then what’s allowed, we have the right to evict you from the property. Please follow the rules, they are for your own safety.
Minimum Age for Renters
It’s pretty standard, and we’re the same. We have a minimum age for those that are on the reservation of 25. This isn’t to say mom and dad can’t come with their kids – but rather the minimum age of that whom is responsible for the reservation must be 25 or older. This is not just our rule, but the rule of the onsite management and Homeowner Associations – who strictly enforce this in all the properties. This is something that is taken very seriously and can be the result of an eviction. If you have any questions or concerns about this, just ask us and we’ll make sure you have what you need.
When you check in, everything will be as clean as a whistle and fit as a bell. All light bulbs will be working and the floors will be clean. We’re confident you’ll keep it that way – well, if a light bulb blows out, let us know and we’ll take care of that for you.
But as far as keeping it clean, just be sure to clean up after yourself.
When you check-in, if the property isn’t up to your satisfaction, please call our office and we will have the housekeeper back out there to fix anything. We apologize in advance if you should be inconvenienced in this way.
Smoking and Grilling
All of our condos and homes on our rental program are smoke free. You may not smoke in any of our rental accommodations, not a single one. If you’re a smoker, we respect that, but you have to take it outside and off property. All cigarette butts must be extinguished and exposed of properly, do not leave your butts laying around.
Grilling is absolutely permitted, but on concrete surfaces only or in the appropriate facilities. Many of our accommodations have grilling areas around the pool, by the gulf or elsewhere.
We cannot guarantee the functionality of any resort amenities, the weather, the surf or water conditions, how many clouds are in the skies, how many fireworks you see or any other unreasonable things that normally would not be guaranteed.
Do not damage our condos or homes
Damage can include but is not limited to:
- Damage to the unit or its contents, beyond normal wear and tear.
- Signs of pets being in a non-pet friendly unit
- Excess debris, rubbish, trash, soiled dishes
- Linens damaged, destroyed or taken
- Furniture is damaged
- Marks on the walls
- Holes in the walls
If you’ve damaged the condo or home during your stay, we have the right to come after you for all damage related costs on top of the covered amount. And believe me, we certainly will. We take damage to our owner’s properties very seriously.
All of our accommodations rentals include a damage waiver. This covers you in case something happens accidentally. We do this so you don’t have to pay a damage deposit that you have to wait to get returned to you. The flip side of this is that if you damage something, it’s literally a pain in the rear to go through the repair and claims process. So, to compensate us for our trouble, we will charge you a $250 convenience fee if we have to file a claim on any damages you cause. So, don’t damage our rentals.
Other reasons we may keep your damage deposit
- If you’re evicted by the owner, local law enforcement, or on-site security staff
- If you remove furniture or any other item from the unit
- If you leave stains on the carpets, furniture or any other surface
- If you cause damage to any of the exterior of the property
- If you break windows
- If you break dishes
After you’ve had a fantastic vacation, and you’re not ready to go, but your vacation is unfortunately over, here are the things you need to do before you leave:
- Make sure you haven’t damaged the condo or home
- Make sure all your trash is cleaned up
- Clean all your dishes and put them in the dishwasher
- Pull the sheets and towels and pile them in front of the washer and dryer
- All wrist bands (if applicable), leave on the kitchen counter
- All charges accrued during stay are paid in full (if applicable)
Check out time is at 10 am of the day you are scheduled to check out unless specified otherwise. Some holidays and specials will offer late check out.
If you’re going to be late checking out, please let us know so we can make appropriate accommodations. In many cases, our housekeeping and maintenance staff will be on their way over at 10 am, so you need to let us know if you’re running late.
We have the right to charge you $150 per hour for every hour your late.
Please be sure to do a once, twice and thrice over in the property to be sure you haven’t left anything. We are not responsible for items left in the condo or home.
Note also that by renting with us, you agree to these policies.
It is our goal to make sure you have the best time ever when you’re staying with us on Panama City Beach, Scenic 30a, or Destin FL.
Feel free to contact us anytime!